At aquapro.shop, we are committed to providing high-quality water treatment products and ensuring customer satisfaction. If you are not entirely satisfied with your purchase, you can take advantage of our return policy outlined below.

1. Eligibility for Returns:

To be eligible for a return, the following conditions must be met:

The item must be returned within 14 days from the date of delivery.

The item must be unused, in its original packaging, and in the same condition as when you received it.

Proof of purchase (order confirmation or receipt) is required.

2. Non-Returnable Items:

The following items are not eligible for returns:

Custom or special-order items.

Products that have been used, installed, or damaged after delivery.

Consumables such as filters, cartridges, and UV lamps that have been opened or used.

3. Return Process:

Contact Us:

Email us at info@aquapro.shop or call +971 50 737 8029 to initiate the return process. Provide your order details and reason for the return.

Return Approval:

Once your return request is approved, you will receive instructions on how to return the item.

Ship the Item:

You are responsible for the return shipping costs unless the return is due to a defect or error on our part. Ensure the item is securely packaged to prevent damage during transit.

Inspection and Refund:

Upon receiving the returned item, we will inspect it to ensure it meets our return criteria. If approved, your refund will be processed within 10 business days to the original payment method.

4. Damaged or Defective Items:

If you receive a damaged or defective item:

Contact us immediately at info@aquapro.shop or +971 50 737 8029.

We will arrange for a replacement or full refund, including shipping costs.

5. Exchanges:

We offer exchanges for eligible products. If you wish to exchange an item, follow the return process and specify the product you want in exchange. Exchange requests are subject to product availability.

6. Refunds:

Refunds will be processed to the original payment method used during the purchase. Please note:

Refunds may take up to 10 business days to appear in your account, depending on your payment provider.

Shipping fees are non-refundable unless the return is due to a defect or error on our part.

7. Contact Information:

For questions or assistance regarding returns, please contact us:

Email: info@aquapro.shop

Phone: +971 50 737 8029

Address: Al Qusais Industrial Area 3, Dubai, UAE

Thank you for shopping at aquapro.shop. Your satisfaction is important to us!