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Official distributor in the Middle East & Africa

Return Policy

Effective Date: 14/11/2024

At aquapro.shop, we are committed to providing high-quality water treatment products and ensuring customer satisfaction. If you are not entirely satisfied with your purchase, you can take advantage of our return policy outlined below.

1. Eligibility for Returns:

To be eligible for a return, the following conditions must be met:

The item must be returned within 14 days from the date of delivery.

The item must be unused, in its original packaging, and in the same condition as when you received it.

Proof of purchase (order confirmation or receipt) is required.

2. Non-Returnable Items:

The following items are not eligible for returns:

Custom or special-order items.

Products that have been used, installed, or damaged after delivery.

Consumables such as filters, cartridges, and UV lamps that have been opened or used.

3. Return Process:

Contact Us:

Email us at info@aquapro.shop or call +971 50 737 8029 to initiate the return process. Provide your order details and reason for the return.

Return Approval:

Once your return request is approved, you will receive instructions on how to return the item.

Ship the Item:

You are responsible for the return shipping costs unless the return is due to a defect or error on our part. Ensure the item is securely packaged to prevent damage during transit.

Inspection and Refund:

Upon receiving the returned item, we will inspect it to ensure it meets our return criteria. If approved, your refund will be processed within 10 business days to the original payment method.

4. Damaged or Defective Items:

If you receive a damaged or defective item:

Contact us immediately at info@aquapro.shop or +971 50 737 8029.

We will arrange for a replacement or full refund, including shipping costs.

5. Exchanges:

We offer exchanges for eligible products. If you wish to exchange an item, follow the return process and specify the product you want in exchange. Exchange requests are subject to product availability.

6. Refunds

Returns are accepted within 7 days of delivery for unused products in their original packaging.

Returns requested after 7 days but within 21 days are still accepted, provided the item is unused and in its original packaging. However, a 5% deduction from the total order value will be applied as a restocking fee.

No returns will be accepted beyond 21 days from the date of delivery.

Refunds will be processed within 10 business days of receiving the returned item.

Custom or special-order items are non-refundable.

7. Contact Information:

For questions or assistance regarding returns, please contact us:

Email: info@aquapro.shop

Phone: +971 50 737 8029

Address: Al Qusais Industrial Area 3, Dubai, UAE

Thank you for shopping at aquapro.shop. Your satisfaction is important to us!

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Disclaimer

Official Branch of AQUAPRO (www.aquapro.com.tw) in the Middle East & Africa

We are the only official AQUAPRO branch operating in the Middle East and Africa. Beware of unauthorized sellers or counterfeit products claiming to be AQUAPRO. Purchasing from unverified sources may result in receiving substandard or fake products, which can compromise the quality and safety of your water treatment systems.

To ensure you are buying genuine AQUAPRO products, always verify that you are dealing with our authorized representatives. For any inquiries or to confirm authenticity, please contact us on WhatsApp.